Delivery Information

All orders received by 12:00 noon on a normal working day will usually be despatched the next day via our courier. Goods normally arrive the following day after despatch but please allow a delivery period of up to 3 days from purchase.  (Subject to stock availability).

Orders over £80 excluding VAT are deemed carriage paid for UK mainland, orders under £80 excluding VAT will be subject to a carriage charge of £6.00 plus VAT.

Damaged Goods/Delivery Queries

In the unlikely event of a product arriving damaged, or if you have any discrepancies on your delivery, this must be reported to our sales team within 24 hours of the receipt of the package, who will resolve this for you accordingly. If a parcel is damaged on receipt, please sign for the parcel as damaged and the parcel (with packing and contents) should be retained for inspection.

Returns

Returns must be arranged in advance with our Sales Team who will issue the appropriate paperwork to ensure full traceability of the products returned.  Alternatively we may arrange for the item(s) to be returned via a visit from your local sales representative. A credit will be issued once we have received and checked the return.

CANCELLATIONS

The Buyer may only cancel orders with the prior written consent of Valley Healthcare Supplies. We reserve the right to refuse cancellation of orders in all situations and in particular in the case where Goods are ready to be despatched to the Buyer, or have been despatched to the Buyer.

Valley Healthcare Supplies will not accept return of Goods where such Goods have been correctly supplied to order to the Buyer. The Seller may voluntarily agree to a return of Goods but this will only be with Valley Healthcare Supplies’ consent and we will not in any event be obliged to accept the return of Goods.